1. Solo Pro subscription (USD $12/month)
Cancel anytime from the Stripe customer portal (link in your dashboard) or by emailing rubengomezesp@gmail.com. Cancellation takes effect at the end of the current billing period; you keep Pro features until then. No partial-month refunds, except where required by law or for billing errors. If you downgrade with more clients than the free tier allows, existing records remain readable; creating new ones requires Pro again. Your data is never deleted for downgrading.
2. Paid Academy courses
Full refund within 7 days of purchase if less than 25% of the course has been completed and no certificate has been issued. No refund after a certificate is issued. Duplicate or erroneous charges are always refunded.
3. Family services and Solo invoices
Submitting a care request is free. Fees for care services are set, charged, and refunded by the partner agency (or the caregiver, in direct engagements) under their own policies — CuidaLink cannot refund services it does not sell. Payments your clients make on your Solo invoices go to your connected Stripe account: refunds of those payments are between you and your client.
4. How to request a refund
Email rubengomezesp@gmail.com from your account email with the charge date and amount. We respond within 5 business days. Refunds include any tax collected on the refunded amount, where applicable. Chargeback abuse (disputing valid charges) may lead to account suspension.
CONTACT
Questions about this document?