THE CUIDALINK STANDARD
What CuidaLink organizes before routing a case to a partner agency
The CuidaLink standard documents family need, caregiver fit, training and operational responsibility. It does not replace the legal agency: it makes the decision clearer before service activation.
01
Document verification
What we ask
ID, NIE or SSN. Work authorization. Proof of residence or equivalent.
Why it matters
Identity and the legal right to work are the foundation. We don't start processing a caregiver without these documents validated by our team.
02
Criminal background check
What we ask
Criminal record certificate updated within the last 6 months. We request the official copy.
Why it matters
A family is trusting this person with their elder. A recent and clean record is not optional — it is an absolute requirement. No exceptions.
03
Two work references validated
What we ask
We call two previous work references. We validate identity, duration and reason for ending.
Why it matters
CVs can be invented, references called in person cannot. We look for consistency: what the caregiver says about themselves must match what previous employers say.
04
Video interview with the team
What we ask
Structured 30-minute video call. We evaluate communication, vocation, sensitivity and resolution of practical care scenarios.
Why it matters
The video interview is where you notice what paper cannot show: how this person communicates, how they handle difficult situations, what kind of caregiver they really are.
05
Training validation or CuidaLink Academy completion
What we ask
If the caregiver has prior training, we validate the credentials. If not, they can complete CuidaLink Academy Foundation before entering the partner-visible network.
Why it matters
Professional care requires technical knowledge: hygiene, mobility, emergencies, communication with people with dementia. We don't improvise. Either they prove it with verifiable credentials, or they learn it with us.
06
Clinical and ethical onboarding
What we ask
1-hour session with the CuidaLink team: family communication, warning signs, escalation to the partner agency and mutual expectations.
Why it matters
Before being presented for a case, the caregiver understands how we work: what to escalate to the agency, what not to improvise and how to document issues.
TRANSPARENCY
Every step is auditable
When a family or agency reviews a case, they can see which signals have been completed and what remains under the legal partner's responsibility. Transparency is not a promise: it is the system's normal operation.